Frequently Asked Questions

An EV charging point is a device that supplies electric power to recharge electric vehicles (EVs). Having a dedicated charging point ensures faster and more efficient charging compared to using a standard electrical outlet, providing convenience and reliability for your EV charging needs.

Charging time varies based on the type of charger and the vehicle’s battery capacity. A standard home charger (7kW) typically takes 6-8 hours for a full charge, whereas a rapid charger (50kW) can charge an EV up to 80% in around 30-60 minutes.

There are three main types of EV chargers:

1. Slow chargers (up to 3kW) – suitable for overnight charging.
2. Fast chargers (7kW to 22kW) – commonly used for home and workplace charging.
3. Rapid chargers (43kW and above) – used for quick top-ups, usually found at motorway service stations and commercial locations.

Yes, EV chargers can be installed at homes, provided you have off-street parking or a garage. EV Heroes can assess your property and recommend the best installation options to meet your needs.

Installation costs can vary based on the type of charger and the complexity of the installation. On average, a standard home charging point installation can range from £800 to £1,100. EV Heroes offers clear and honest pricing with no hidden costs.

Yes, the UK government offers the OZEV EV Charge Grant (previously known as the OLEV Grant) which provides up to £350 off the cost of purchasing and installing a home charging point. EV Heroes can assist you in determining your eligibility and applying for this grant.

EV charging points require minimal maintenance. It is recommended to have a professional inspection every few years to ensure optimal performance and safety. EV Heroes offers maintenance and support services to keep your charger in top condition.

Yes, EV chargers and EVs are designed to be weatherproof and safe to use in all weather conditions, including rain. However, it’s important to follow manufacturer guidelines and ensure connectors are dry before plugging in.

Choosing the right EV charger depends on your vehicle, driving habits, your charging needs, and if you have or planning to have solar fitted to your property. EV Heroes offers a consultation service to help you select the best charger based on your specific requirements.

EV Heroes provides comprehensive services from consultation to installation, ensuring a seamless and hassle-free experience. With over 30 years of industry experience, nationwide coverage, and a commitment to quality and customer satisfaction, we guarantee top-notch service and support.

All EV Heroes installations comply with the stringent requirements of BS 7671 and any current amendments. Our installers are certified and undergo continuous training to ensure the highest standards of safety and professionalism.

Absolutely. EV Heroes provides comprehensive EV charging solutions for both domestic and commercial clients, tailored to meet the specific needs of businesses and organisations.

To schedule an installation or get a consultation, you can contact us via phone, email, or through our website’s contact page. Our team is ready to assist you with all your EV charging needs.

We offer flexible payment options for our services. Please contact us directly to discuss the payment plans and options available to you.

For more information or to schedule a consultation, please get in touch with EV Heroes today. Join us in making electric vehicle charging simpler, faster, and smarter.

While it’s possible to charge your EV using a regular 3-pin household socket, it is not recommended due to slower charging speeds and potential safety risks. A dedicated EV charger provides faster, safer, and more efficient charging.

1. Tethered chargers come with a fixed cable, making them convenient as you don’t need to carry your own charging cable.
2. Untethered chargers require you to use your own cable, offering more flexibility and compatibility with different types of EVs.

Most homes can support the installation of a standard EV charger. However, in some cases, an electrical system upgrade may be required to handle the additional load. EV Heroes will conduct an assessment and advise if any upgrades are necessary.

Smart chargers connect to the internet, allowing you to monitor and manage your charging sessions remotely via a smartphone app. They can schedule charging times to take advantage of off-peak electricity rates, provide usage data, and integrate with home energy systems.

Running costs include the electricity used to charge your EV. Smart chargers can help optimize charging times to reduce costs by using off-peak rates. Some models may have a small annual service fee for advanced features and software updates.

Our team will assess your property during the initial consultation to determine suitability. Factors considered include available electrical capacity, location of the parking space, and proximity to the main electrical supply.

All Charge points fitted by EV Heroes come with a 3-year warranty. If your charger encounters any issues, our team is available for support and repair services to ensure minimal disruption to your charging routine.

Yes, EV chargers can be installed at rental properties, but you will need permission from the property owner or landlord. EV Heroes can provide information and assistance to help you discuss and arrange installation.

The OZEV grant application process involves providing proof of vehicle ownership or lease, and proof of property ownership or tenancy. EV Heroes can assist you with the application process, ensuring all necessary documentation is submitted correctly.

Load balancing is a feature that manages the distribution of electrical load between your EV charger and other appliances in your home, preventing overload. It is especially useful in homes with multiple high-power devices and ensures safe and efficient charging.

Most modern EV chargers are designed to be compatible with all electric vehicles. During the consultation, EV Heroes will ensure the recommended charger is fully compatible with your specific EV model.

Yes, dual chargers and multiple charging points can be installed to charge more than one vehicle simultaneously. EV Heroes can provide solutions tailored to households or businesses with multiple EVs.

Installing an EV charger promotes the use of electric vehicles, which have lower emissions compared to conventional petrol or diesel vehicles. This contributes to reduced air pollution and supports the transition to a more sustainable and environmentally friendly transportation system.

Yes, many modern EV chargers can be integrated with renewable energy sources such as solar panels, allowing you to charge your vehicle using clean, renewable energy. EV Heroes can provide solutions that maximise the use of your renewable energy setup.

Find out more about Solar Energy.

If you’re moving, you can either leave the charger for the new homeowner or have it professionally removed and reinstalled at your new property. EV Heroes can assist with the safe removal and reinstallation of your EV charger.

If you have more questions or need personalised assistance, please don’t hesitate to contact us. At EV Heroes, we’re here to support you every step of the way in your electric vehicle charging journey.